Evaluation of the Amman Mutualised Support Office Structure, Decision-Making Processes, and Functional Performance

CONTEXT 

The Amman Mutualised Support Office (AMSO) was established to provide operational and technical support to OCA, OCG and OCBA. In January 2023, OCG and OCA merged their back-office services to provide services for both OCs and later in 2024, it was agreed that OCBA would join this mutualization initiative.  

With the aim of ensuring further mutualization of resources at the Amman Hub, OCA, OCBA and OCG have agreed to establish a joint AMSO assisting the three OCs. The objective is to enhance efficiency, coherence, flexibility and resilience as to respond to the evolving and growing operational needs in the region. A road map consisting of three phases was jointly designed to gradually mutualize all the services currently provided by the existing AMSO:   

• Phase I: Facilities management, including logistics, supply and ICT;
• Phase II: Admin/Cleaning & upkeep of facilities;
• Phase III: HR/Finance. 

Over the past two years, AMSO has undergone significant development and adaptation to support multiple operational needs, including logistics, HR, finance, administration, and hosting entities. The office is currently managed by OCA and the budget shared between the sections with an intent signed by the 3 Deputy GDs to rotate management between the OCs and to enable and facilitate mutualisation of resources particularly regarding facilities, HR, administration, finance and supply.  

PURPOSE OF THE EVALUATION 

To ensure the continued relevance, effectiveness, and efficiency of AMSO, an independent evaluation is being commissioned to assess the structure, functions, and decision-making processes of the back office from 2023 to 2025. The findings will inform strategic planning, performance improvement, and possible restructuring. 

The main objectives of the evaluation are: 

• To assess the relevance and coherence of AMSO’s current structure in relation to its mandate and operational objectives.
• To evaluate the effectiveness and efficiency of decision-making processes, communication flows, and accountability mechanisms.
• To analyse the functionality and performance of key support departments (HR, Finance, Logistics, Administration, etc.).
• To examine how AMSO has adapted and responded to operational needs and organizational priorities over the last two years. This is primarily intended to provide context and lessons learnt.
• To identify strengths, challenges, bottlenecks, and areas for improvement in the current model.
• To provide actionable recommendations for enhancing AMSO’s effectiveness and alignment with the broader organizational vision.
• To advice on the current structure and the best model moving forward. The evaluation is to assume an entirely mutualised AMSO setup in Amman fully supporting support/administrative needs for OCA, OCG and OCBA. 

PROFILE / REQUIREMENTS FOR CANDIDATES 

Candidate selection will be based on relevant experience and expertise for this evaluation mission. This evaluation requires a field visit of approx. 2 weeks. 

Candidates may apply as individuals or consulting teams. 

Qualifications   

Essential: Field Coordinator experience or similar with MSF mandatory 

Experience   

Essential : 

• Minimum 5 years of professional experience in HR and/or Admin FIN or organizational design and development.
• Experience in setup and design of projects / missions, evaluating organizational structures, workflows, and governance models.
• Proven evaluation skills. 

Preferred: 

• Experience in MSF institutional offices (HQs, partner sections, ...) highly desirable
• Experience in setting up institutional offices highly desirable 

Skills  

Essential: 

• Proven experience in conducting organizational or functional evaluations in the humanitarian or development sector.
• Strong knowledge of support services (HR, Finance, Logistics, Administration).
• Understanding of MSF’s (or similar organization's) operational model and decentralized structures
• Excellent analytical, facilitation, and writing skills
• Fluency in English 

Application Documents Required: 

1. CV(s)
2. Cover letter highlighting the applicant(s)’ relevant expertise and experience for this assignment (max. 1 page)
3. Initial proposal of an evaluation matrix (max. 2 pages)
4. Writing sample of a completed or co-authored evaluation (if co-authored, specify your exact contribution)
5. Total fees (total budget allocated for this evaluation is 20000 euros, plus travel expenses) 

Applications must be sent to: [email protected] by 27/10/2025