Capitalisation of OCB Supply Unit “Customers”, End to End Reform Perspectives (2016)
In 2012, MSF OCB stepped up its end to end Supply chain capability launching an ‘End-2-End Supply Chain Reform’, with the goal to optimize the supply of OCB operations“OCB Supply Unit” was created - integrating all OCB supply chain activities (HQ, MSF Supply and field). The responsibility of this Supply Unit extends from the customer, until the complete satisfaction of its request.. This report is the latter of three evaluations dedicated to looking at the whole reform, focusing at capitalising on the internal customer point of view.This publication was produced at the request of Médecins Sans Frontières OCB. It was prepared independently by Kaat Boon.